FAQs on CHI

QUESTIONS AND ANSWERS FOR PATIENTS

Detailed below are some of the key questions and answers about CHI which will be of use to patients.

Q1: What is a CHI number?
A: Everyone in Scotland who is registered with a GP practice has their own unique CHI number (pronounced ‘kai’ as in ‘tie’).

Q2: Why is the CHI number important?
A: Your CHI number is the number used by the NHS in Scotland to uniquely identify your health records, both on computer systems and on paper.

Q3: How can i find out my CHI number?
A: Your CHI number will be printed on appointment letters and prescriptions. Your GP will have a record of your CHI number.

Q4: Do I need to memorise my CHI number?
A: This is not necessary – NHS staff will be able to use your name, address and date of birth to find your CHI number.

Q5: Would knowing my CHI number help?
A: Knowing your CHI number will enable NHS staff to find your health information more quickly, but you will still be asked to provide additional information as a check.

Q6: What if i don’t have a CHI number?
A: You can still access NHS scotland health services without a CHI number. However, you will get a CHI number if you register with a GP.

Q7: Is it possible for someone to have the same CHI number as me?
A: No, your CHI number is unique to you.

QUESTIONS AND ANSWERS FOR NHS STAFF

Detailed below are some of the key questions that were raised by NHS staff throughout phases 2 and 3 of the CHI Programme.

Q1: If a patient comes into hospital and has different demographic details to the ones held on the national CHI system (such as a change of address) can only GPs submit updates?
A: Changes to the demographic details held on CHI can be requested through your regional Practitioner Services Division (PSD). Alternatively, the patient should be advised to inform their GP of the change.

Q2: Should CHI be included on documentation provided to external sources, such as the Court system?
A: The CHI number should only be shared in connection to the identification and treatment of patients on health-related matters.


April 30th, 2010